Tabs, and one list of what needs you

Work now opens in tabs, and everything agents need from you is gathered in one place.

Tabs#

Cases, clients and drafts open as tabs across the top of the app, grouped by client, in place of the recently viewed list.

What agents need from you#

The Agents tray in the sidebar, banners you can snooze, the page title and desktop alerts all read from one list of what's waiting on you. Approvals waiting in a thread are marked where they are.

Notifications#

The bell opens one sheet for what's coming up, mentions and activity. Announcements show as a strip across the top, and USCIS receipts move to their own pane beside the case files.